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LP Gas Outdoor Fireplace Model No. GAD1399SP Series
Troubleshooting
Problem Possible Cause Prevention/Cure
Burner will not light using ignitor
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank, turn LP gas tank
valve to “OPEN”
LP gas tank is low or empty Replace or refill LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” in the owner’s manual
Battery needs to be changed Replace the “AA” battery (follow assembly step for inserting battery)
Electrode and burners are wet Wipe dry with cloth
Electrode cracked or broken - sparks at crack Replace electrode
Wire loose or disconnected Reconnect wire or replace electrode/wire assembly
Wire is shorting (sparking) between ignitor and electrode Replace ignitor wire/electrode assembly
Bad ignitor Replace ignitor
Burner will not light with match
No gas flow
Check if LP gas tank is empty
A. If empty, replace or refill
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height”
LP gas tank is low or empty Replace or refill LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” in the owner’s manual
Coupling nut and regulator not fully connected
Turning the coupling nut about one-half to three quarters additional turn until
solid stop. Tighten by hand only-do not use tools.
Obstruction of gas flow
1. Clear burner tubes
2. Check for bent or kinked hose
Disengagement of burner to valve Reengage burner and valve
Spider webs or insect nest in venturi Clean venturi and burner tube
Burner ports clogged or blocked Clean burner ports
Sudden drop in gas flow or reduced flame height
Out of gas Replace or refill LP gas tank
Excess flow; safety device may have been activated
1. Turn control knob to “OFF
”
2. Wait 30 seconds and light outdoor fireplace.
3. If flames are still too low, reset the excessive flow safety device:
a. Turn control knob(s) “OFF
”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knob to
(HIGH)
e. Wait 1 minute
f. Turn control knob to “OFF
”
g. Reconnect regulator and leak check connections.
h. Slowly turn LP gas tank valve to “OPEN”
i. Wait 30 seconds and then light outdoor fireplace per “Lighting Instructions”
Irregular flame pattern, flame does not run the
full length of burner
Burner ports are clogged or blocked Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils. Burn outdoor fireplace for 15 minutes and reinspect
Spider webs or insect nest in venturi Clean venturi
Poor alignment of valve to burner venturi Assure burner venturi is properly engaged with valve
Flame blow out
High or gusting winds Do not use outdoor fireplace in high winds
Low on LP gas Replace or refill LP gas tank
Excess flow valve tripped Refer to “Sudden drop in gas flow or reduced flame height”
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked Clean burner and/or burner tubes
Flame seems to lose heat when burning in cold
weather - temperature below 50ºF
Ice has built up on the outside of the LP gas tank
because the vaporization process is too slow.
1. Turn LP gas tank valve to “CLOSED”
2. Turn control knob to “OFF
”
3. Replace with a spare LP gas tank
4. Reconnect LP gas tank per “Installing LP Gas Tank”
5. Leak check the connections
6. Light per “Lighting Instructions”
For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.
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