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24
TROUBLE SHOOTING GUIDE
SYMPTOM
Burner will not light
and bur
ner tube is clean
Not enough gas flow from
propane tank
Open propane tank valve all
the way
CAUSE POSSIBLE SOLUTION
Low gas level in propane tank,
or tank is empty
Check gas level in propane tank,
re-fill or exchange tank
Faulty burner
Contact
1-800-864-6194;
Model BG10
Hissing or gurgling sounds
coming through regulator hose
assembly from tank to bur
ner
Water in burner Check burner for moisture, make
sure bur
ner is dry
Damaged hose
Perform soapy water test to check
for cracks in hose.
See pages 13-14
; Model M5HPR
Gas leak
Perform soapy water test to check
all connections - See pages 13-14
Yellow, sooty, irregular flame
Air shutter not adjusted correctly
causing too much gas in mixture
Adjust air shutter on the burner
until flame is blue - See page 17
Blockage in burner Clean and check burner for
spiders, insect nests and debris
Flame has gone out
Low gas level in propane tank,
or tank is empty
Check gas level in propane tank
Too much wind Check wind direction and set
cooker away from windy areas
Blockage in burner Clean and check burner for
spiders, insect nests and debris
Water in burner Check burner for moisture, make
sure bur
ner is dry
Burner lights but the flame
remains ver
y small
Repeated from page 23
Rapid gas flow from propane
tank activates EXCESS FLOW
safety device
Repeat lighting instructions and
be cer
tain to S-L-O-W-L-Y open
cylinder valve one full turn, then
S-L-O-W-L-Y open regulator valve
to light burner
Burner will not light
Repeated from page 23
Blockage in burner from spider
webs, insects, dir
t dobbers and
debris
Disconnect hose from burner.
Clean and check bur
ner for
spiders, insect nests and debris
Faulty burner
Too much air and not enough
gas
Turn air shutter to almost closed
position, then re-light the bur
ner
Contact
1-800-864-6194;
Model BG10
Model BG10
Do not use this appliance if gas
leaks cannot be stopped and
corrected.